themiseryguts

Tonight I am slumming it.  I am staying at a Premier Inn.  This is something I am doing fairly reluctantly.  These places aren’t too bad, but they just aren’t homely.  Unless your home happens to be a prison cell.

I just hope that I don’t get a cell-mate reminiscent of Lenny Henry appearing to kick me off the top bunk.

Anyway, enough about the hotel, this isn’t about the hotel.  I am here to sleep.  To shower.  To eat breakfast.

My gripe tonight, what will be ruining my evening, what will spoil my night in a way that the Premier Inn “Good Night Guarantee” won’t cover is the piss poor customer service I am getting at the Apple Store.

Isn’t the Apple Store supposed to provide the ultimate retail experience?  Aren’t they supposed to care about their customers?  Particularly the sort of customer that is, well… me?  Here I am sat, using my 17″ Macbook Pro connected to the interweb through my iPhone’s tethering with my iPad safely nestling in my laptop bag.  At home my iMac is serving my two Apple TV’s through an Apple Airport network whilst being backed up by my Apple Time Capsule.  You get the idea.  I like Apple kit and I am heavily invested in Apple with my music, TV and Movies being served up by Apple.

So why the fuck is it that they choose to treat me with such contempt?  Have they just let things slide the minute Steve Jobs (RIP – of course) turned his back?

The problem is that I want NEED an iPhone 4S.  No really, I do.  My 3GS is now well overdue an upgrade.  It’s battery fails to last even a single day and I really do want those shiny new features.  Apple however don’t want to sell me one.  Not even at the near extortionate price of £699.  Bastards.

I can of course reserve one on-line for pickup from an Apple Store, but for some reason I can only reserve one for pickup after from 8am through 12pm.  My problem is I cannot collect it until 8pm.  No way, not at all.  So I call the Apple Store to explain to them that I will indeed come and pick it up.  I even tell them the exact time I will arrive.  But no.  I am not allowed to pick it up at my convenience.  Even with a reservation.

Well, to cut a long rant short…  FUCK YOU APPLE.  Time to try out Android!  You drove me to this.  Surely your phone isn’t even THAT good right?  I mean £699-and-you-still-won’t-let-me-buy-it-good?

There is a reason the Apple logo is missing a bite… somebody tried the apple, found it had a sour taste and left the rest behind.